TANGEDCO Grievance petitions presented to TANGEDCO/TANTRANSCO/ TNEB Limited Offices Procedure for dealing with the grievance petitions Instructions

TAMIL NADU GENERATION AND DISTRIBUTION CORPORATION LIMITED
(A B S T R A C T)
TANGEDCO  Grievance petitions presented to TANGEDCO/TANTRANSCO/                  TNEB Limited Offices  Procedure for dealing with the grievance petitions  Instructions - Issued

(SECRETARIAT BRANCH)

(Per.) FB TANGEDCO Proceedings No.1                         Dated 2nd February 2016.
         Thai-19.
         Thiruvalluvar Aandu 2046.

                                                                        Read:-

           i)  G.O. (Ms) No.99 [P&AR (A)] Department, dated 21.09.2015.
             ii) From the Secretary to Government (Expenditure), Finance (BPE) Department, Secretariat, Chennai Letter No.59194/ Finance (BPE)/ 2015, dated 05.11.2015.

              iii) From A-10 Section/Secretariat Branch/Chennai Memo. No.3000/A10/A101/2016-5, dated 27.01.2016 alongwith the extract of the minutes of the 61st Board Meeting of the TANGEDCO held on 25.01.2016.

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PROCEEDINGS:-

In G.O. (Ms) No.99 [P&AR (A)] Department, dated 21.09.2015, orders have been issued on the various procedures to be followed while dealing with the grievance petitions received through on-line and off-line in the Government offices.

  2. The Secretary to Government (Expenditure), Finance (BPE) Department, Chennai has requested to extend the above procedure in State Public Sector Undertakings/Statutory Boards and to place the above matter before the Board for adoption.

      3. The Board of TANGEDCO hereby approves to adopt the procedures to be followed in dealing with the grievance petitions received through on-line and                   off-line in TANGEDCO/TANTRANSCO/TNEB Ltd, as follows:-

An acknowledgement should go immediately and at the most within three days of the receipt of grievance petitions.

Grievance itself should be redressed within a maximum period of one month of its receipt and it should be with a speaking order in the event of a redressal or rejection if found necessary.

The citizens approaching the TANGEDCO/ TANTRANSCO/TNEB Limited Offices with their grievance petitions should be informed of the progress of his/her grievances.

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In case, for some reason, additional time is required for its finalization, the person, who has given grievance petition, should be informed in writing for the extended period of time for its finalization.

In case, it is not found feasible to accede to his/her request, a reasoned reply may be issued to the aggrieved citizen within the stipulated time limit of one month.

        4. Accordingly, all Chief Engineers/Superintending Engineers/Heads of Department are directed to strictly adhere to the above procedures and also to communicate these instructions for compliance to the sub-ordinate offices.

5. The receipt of the proceedings shall be acknowledged.
(BY ORDER OF THE BOARD)

                              R.BALAJI
                            SECRETARY
To 
The Secretary/TANGEDCO.
All Chief Engineers/Superintending Engineers.
The Chief Internal Audit Officer /Audit Branch/TANGEDCO.
The Chief Financial Controller/General & Revenue/Accounts Branch/TANGEDCO.
The Chief Financial Controller/TANTRANSCO.
The Deputy Secretary/Miscellaneous/Secretariat Branch/Chennai-2.

Copy to:-
The Additional Chief Secretary to Government,
Energy Department (Additional Charge),
Secretariat, Chennai-9.

The Principal Secretary to Government,
Personnel and Administrative Reforms (A) Department,
Secretariat, Chennai-9.

The Secretary to Government (Expenditure),
Finance (BPE) Department,
Secretariat, Chennai-9.

Chairman-cum-Managing Directors Table.
The Director General of Police/Vigilance, Legal Adviser and
     Industrial Relations Adviser.
The Director (Distribution)/TANGEDCO.
The Director (Projects)/TANGEDCO.
The Director (Generation)/TANGEDCO.
The Director (Finance)/TANGEDCO.
The Managing Director/TANTRANSCO.
The Director (Transmission Projects)/TANTRANSCO.
The Director (Operation)/TANTRANSCO.
The Director (Finance)/TANTRANSCO.
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The Resident Audit Officer.
The Executive Assistant to Chairman-cum-Managing Directors Office.
The Deputy Secretary/Personnel, Administration & Vigilance/Secretariat Branch.
The Deputy Secretary/TANTRANSCO.
All Under Secretaries/Secretariat Branch.
The Chief Public Relations Officer/TANGEDCO.
The Assistant Personnel Officer/Tamil Development for publication
     in TANGEDCO, TANTRANSCO and TNEB Ltd Bulletin.
All Officers/Sections/Secretariat Branch.
A-10 Section/Secretariat Branch/Chennai-2.
(with reference to Item No.30 of 61st Board Meeting held on 25.01.2016).
Stock File.

//TRUE COPY//FORWARDED//BY ORDER//

                
                                                                                    Sd/xxx        
                                                   SECTION OFFICER